Getting started
If you are new to BMC Service Request Management, read and perform getting started tasks to learn how to create and manage service request definitions, service catalogs, and work orders in BMC Service Request Management.
Getting started for new users
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BMC Helix ITSM: Knowledge Management overviewBMC Helix ITSM: Knowledge Management overviewBMC Helix ITSM: Knowledge Management overviewBMC Helix ITSM: Knowledge Management overviewBMC Helix ITSM: Knowledge Management overviewBMC Helix ITSM: Knowledge Management overviewBMC Service Request Management overviewBMC Service Request Management overviewBMC Service Request Management overviewKey conceptsKey conceptsKey conceptsKey conceptsKey conceptsKey conceptsKey conceptsKey conceptsKey conceptsKey conceptsKey conceptsKey conceptsKey conceptsLearning about BMC Service Request ManagementLearning about BMC Service Request ManagementLearning about BMC Service Request ManagementLearning about BMC Service Request ManagementLearning about Knowledge ManagementLearning about Knowledge ManagementLearning about Knowledge ManagementLearning about Knowledge ManagementLearning about Knowledge ManagementLearning about Knowledge ManagementLearning about work order managementLearning about work order managementLearning about work order managementLearning about work order managementOrientationOrientationOrientationOrientationProduct overviewProduct overviewQuick start to creating and managing service requests and work ordersQuick start to creating and managing service requests and work ordersQuick tourQuick tourQuick tourQuick tourUse casesUse casesUse casesUse casesUse casesUse casesUser goals and featuresUser goals and featuresUser goals and featuresUser goals and featuresUser goals and featuresUser goals and featuresUser goals and featuresUser goals and featuresUser goals and featuresUser goals and featuresUser goals and featuresUser interface overviewUser interface overview
Related topics
Getting started with service requests
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About service requestsCreating a service catalogCreating a service catalogCreating a service catalogCreating a service catalogCreating a service catalogCreating a service catalogGetting started with creating servicesOverview of service request definitionsOverview of service request definitionsOverview of service requestsOverview of service requestsOverview of service requestsOverview of service requestsOverview of service requestsOverview of service requestsService Request Definitions
Best practices
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About certificate groupsAsset Management conceptAsset Management conceptAsset Management conceptBest practices for BMC Helix ChatbotBest practices for BMC Helix ChatbotBest practices for BMC Helix ITSMBest practices for BMC Helix ITSMBest Practices for BMC Helix ITSM InsightsBest Practices for BMC Helix ITSM InsightsBest Practices for BMC Helix ITSM InsightsBest Practices for BMC Helix ITSM InsightsBest Practices for BMC Helix ITSM InsightsBest Practices for BMC Helix ITSM InsightsBest Practices for BMC Helix ITSM InsightsBest practices for BMC Helix Virtual AgentBest practices for BMC Helix Virtual AgentBest practices for BMC Helix Virtual Agent