This documentation supports the 25.1 version of BMC Service Request Management.To view an earlier version, select the version from the Product version menu.

Use cases

Consult the following use case for information on how to achieve value with BMC Service Request Management:

Use case

Objective

Create a catalog of requestable services so that your users or customers can browse through the catalog and submit service requests.

Enables support agents to chat with self-service users to resolve issues, and create incidents and work orders directly from the chat.


 

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