Roles and permissions in BMC Service Request Management

Service Request Management provides two types of roles: user roles and functional roles.

• Assign the right user roles to people based on their goals, so that users can perform the assigned tasks by using Service Request Management. The user roles determine which console a user can access and what actions they can perform.
• Use functional roles to extend the access granted in the user role. A functional role provides additional capability to users in support group to which the role is applied.
• Use permission groups to grant users access to applications in the BMC Helix ITSM suite and to different consoles and modules within an application.