Best practices for BMC Service Request Management

We recommend that you review best practices for BMC Service Request Management prior to implementing a product or a feature.

Category	References
Planning	BMC Service Request Management permissions
Configuring after installation	Configuring the Mid Tier for BMC Service Request Management
Administering	Configuring navigational categories for the Request Entry console Configuring the Work Order form and templates Creating a standard SRD Creating application templates and application object templates Creating on-behalf-of definition rules Creating process definition templates Creating questions to use with SRDs Guidelines for designing services Localizing SRDs and surveys

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