This documentation supports the 23.3 version of BMC Service Request Management.To view an earlier version, select the version from the Product version menu.

Configuring service request images

You can change the service request images that appear in the Request Entry console. You can either select one of the default images installed with BMC Service Request Management or add your own images to better suit your organization.

You can add any standard graphic format used with HTML code, for example, GIF, PNG, or JPG graphics. You can also use animated GIF images. Generally, the smaller the image, the better the performance.

You can relate multiple SRDs to one image. You can also relate different images to different locales for each SRD. For example, you can use one image appropriate for the en_US locale, and a different image appropriate for the fr_FR locale.

Related topics

Managing-service-requests

Performing-advanced-configurations-for-SRDs

To add new images

  1. On the Application Administration console, click the Custom Configuration tab.
  2. From the Application Settings list, select Service Request Management > Request Entry Management > Service Request Image Configuration, and click Open.
  3. To create an image, perform the following steps on the Service Request Images form:
    1. Specify a company.
    2. Right-click inside the attachment field, and select Add.
    3. Add the image.
    4. Enter the image name and the image file name.
    5. Click Save.
       You can now use this image in the Request Entry console as needed (for example, when you create a navigational category).
  4. To replace an image, perform the following steps:
    1. Open the Service Request Images form in Search mode.
    2. Search for a record.
    3. From the results lists, select an image name.
    4. Right-click the image inside the attachment field, and select Delete.
    5. Right-click inside the attachment field, and select Add.
    6. Add the image.
    7. Click Save.

To relate images to multiple SRDs or locales

  1. On the Application Administration console, click the Custom Configuration tab.
  2. From the Application Settings list, select Service Request Management > Request Entry Management > Service Request Definition Image Management, and click Open.
  3. In the Service Request Definition Image Management form, search and select an SRD.
  4. Specify a company or Global for all companies.
     The SRDs created for the specified company appear.
  5. (Optional) Specify the locale (for example, es_ES).
     The SRDs created with the specified locale appear.
  6. (Optional) Specify the SRD status (for example, Deployed).
  7. In the table on the left of the form, select the title for one or more SRDs for which to add or change the image.
     The SRD's default image (if it has one) appears below the Service Request Definition title list.
  8. Select an image from the image name list.
     The image appears below the Images list.
  9. To associate the SRD(s) with the image, click Relate.
  10. To delete the association, click Remove.

To change the image for the default locale of an SRD

  1. Open an SRD.
    1. Open the IT Home page, and select Service Request Management > Service Catalog Manager Console.
    2. Click Console Focus in the left navigation pane, and click Request Definition.
       The Request Definition View appears in the Service Catalog Manager Console.
    3. Perform an SRD search.
    4. From the list of matching SRD records in the search results table, open the record to modify.
  2. Take the SRD offline.
  3. Click the Functions link in the left navigation pane, and click Change Image.
  4. In the Browse for Service Details dialog box, specify a different SRD image to be visible to users.
  5. Click OK, and save the SRD.
     You must save the SRD to save the image settings.

Adding an image to the instructions field

You can add an image to the Instructions field the same way that you add an image to a character field. You can add up to 3 images in the Instructions field. The images must be in the JPG or GIF format.

Service Request Management uses the rich text formatting (RTF) editor to insert the image. For more information about the new RTF editor, seeUsing the RTF editor.

 

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