This documentation supports the 23.3 version of BMC Service Request Management.To view an earlier version, select the version from the Product version menu.

Viewing the audit log

View field and notification audits for the work order by using the audit log. When certain fields are changed or when system notifications are sent, an audit entry is created to track the work order. The logon ID of the individual creating the work order appears next to the audit entry.

Related topics

Setting-up-Work-Order-Management

Before you begin

Before you view the Audit log, ensure that your administrator has:

  • Enabled the Progressive Web Application (PWA) screens in  Smart IT. For more information, see Excerpt named Viewing the Audit log was not found in document xwiki:Service-Management.IT-Service-Management.BMC-Service-Request-Management.srm233._inclusionsLibrary_srm._srm_NW_itsm_LinkLibrary.WebHome..
  • Set the arsystem.pwa_enable_auditlog CCS parameter to true. By default, it is set to false. For more information, see Centralized configuration.
  • Configured the TicketConfig form with audit form details. 

To view the audit log information

  1. In the ticket console, open a ticket for which you want to view the Audit log.
  2. Click More and select Audit Log.
    Audit log information is displayed in a new window with Audit log and Notification log tabs. 
    ticket.png
    For assets, you see an additional tab titled Lifecycle audit. To view the CMDB audit log, the log should be enabled for the respective Asset classes. 

Instructions for classic interfaces

View instructions for Mid Tier

To view audit logs

  1. From the IT Home page, select Service Request Management > Search Work Order, and click Search.
  2. Select the work order for which you want to view the log.
  3. In the navigation pane, click Functions > View Audit Log.
  4. (Optional) Use the Audit Type list to filter out audit log entries.
  5. To view notification audit entries against the work order, click the Notification Audit tab .
  6. Select a notification audit entry and click View.

 

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