Minor changes are by default collapsed in the page history.
No changes
The page does not exist yet.
Failed to load changes
Version by on
Leave Collaboration
Are you sure you want to leave the realtime collaboration and continue editing alone? The changes you save while editing alone will lead to merge conflicts with the changes auto-saved by the realtime editing session.
Information
This documentation supports the 22.1 version of BMC Service Request Management.To view an earlier version, select the version from the Product version menu.
Setting multiple levels of service
The Service Request Management administrator can create entries for levels of service, for example, Gold, Silver, or Bronze. You can also modify these service levels for different locales.
To define SRD levels
On the Application Administration console, click the Custom Configuration tab.
From the Application Settings list, select Service Request Management > SRD Level > SRD Level, and click Open.
(Optional) From the SRD Level dialog box, select a new locale, for example, fr_FR.
Enter a new level, for example, Pewter.
Select the status, for example, Enabled.
Select the company to which this level applies, or select Global to make this level available to all companies.