This documentation supports the 22.1 version of BMC Service Request Management.To view an earlier version, select the version from the Product version menu.

Building SRDs that use dynamic data flow

The scenarios in this section illustrate how to build SRDs that use dynamic data flow. You can modify these values as required for your own environment.

Related topics

Creating-process-definition-templates

Creating-service-request-definitions

To create an SRD that uses the Change PDT

This test SRD uses the Change PDT (Change_Mgt_PDT) that you created in Example-of-process-definition-templates. The service request that you submit should successfully pass the contents of the Summary and Operational Categorization Tier 1 fields as output to the change request. When you complete the change request, the change request should pass its output to the two work orders.

Area, tab, or field

Tab or field

Value

Function or description

Header

  • Company
  • Title
  • Navigation Categories (and so on)

Enter required information to complete the SRD (for example, Dynamic_SRD.

Not applicable

Service Request Approval tab

Approval Type

None by default

You can temporarily disable service request approval for testing purposes.

Approvals tab

Set using Approval Engine

Selected by default

You can temporarily disable SRD approval for testing purposes.

Definition tab

Request Type

Standard

Not applicable

 

Effective Dates and Times

Enter a start date.

Not applicable

 

Process Template

Select the change request PDT (for example, Change_Mgt_PDT).

Not applicable

Questions & Mappings

Add Question

  1. Click Questions.
  2. Click Add Question.
  3. After you enter all the information, click Apply.
  4. Click Next to go to the next page of the wizard.

Not applicable

 

Question Text

  • Categorization Tier 1
  • Summary

Not applicable

 

Question Format

Text

Not applicable

 

Category

Local Service Request ManagementS

Not applicable

Variable Mapping

Question

  1. Select question (for example, Categorization Tier 1).
  2. Click Apply.
  3. Click Close.

Not applicable

To create an SRD that uses the Incident PDT

This SRD uses the Incident PDT that you created in Example-of-process-definition-templates. This procedure assumes that the test SRD you previously created successfully passes the output from the change request to the two work orders.

The service request that you submit successfully passes the contents of the Summary and Operational Categorization Tier 1 fields as output to the incident request. When you complete the incident request, the incident request passes its output to the change request. When you complete the change request, the change request passes its output to the two work orders.

Area, tab, or field

Tab or field

Value

Function or description

Header

  • Company
  • Title
  • Navigation Categories (and so on)

Enter required information to complete the SRD (for example, Dynamic_SRD.

Not applicable

Service Request Approval tab

Approval type

None by default

You can temporarily disable service request approval for testing purposes.

Approvals tab

Set using Approval Engine

Selected by default

You can temporarily disable SRD approval for testing purposes.

Definition tab

Request Type

Standard

Not applicable

 

Effective Dates and Times

Enter a start date.

Not applicable

 

Process Template

Select the incident request PDT (for example, Incident_Mgt_PDT).

Not applicable

Questions & Mappings

Add Question

  1. Click Questions.
  2. Click Add Question.
  3. After you enter all the following information, click Apply.
  4. Click Next to go to the next page of the wizard.

Not applicable

 

Question Text

Categorization Tier 1

Not applicable

 

Question Format

Text

Not applicable

 

Category

Local Service Request ManagementS

Not applicable

Variable Mapping

Question

  1. Select question (for example, Categorization Tier 1).
  2. Click Apply.
  3. Click Close.

Not applicable


 

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