Phased rollout This documentation supports the 21.05 version of BMC Service Request Management. To view an earlier version, select the version from the Product version menu.

Quick tour

BMC Service Request Management provides various consoles to perform different activities. Read about the consoles to know how you can perform various tasks by using the consoles.


Related topics

Getting-started

Console

Use for

  • Viewing the service catalog
  • Submitting and manage service requests
  • Viewing Knowledge Base articles
  • Plan, coordinate, and track service requests
  • Add information to service requests
  • Monitor service requests
  • View details, add information, or cancel service requests
  • Manage SRDs and track their progress
  • Create and manage SRD packages

Creating and managing work orders and tasks.

 

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