This site will undergo a maintenance outage on Saturday, 13 September beginning at 2:30 AM Central/1 PM IST for a platform upgrade. The downtime will be ~three hours.

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Upgrading

Plan

Create an upgrade plan by reviewing the section Planning-an-upgrade. This document covers important upgrade decisions and considerations, such as system requirements, which upgrade method to use, and which components to upgrade.

Prepare

Complete the tasks in the Preparing section, which will help you prepare for running the upgrade installers.

Upgrade

Depending on the complexity of your environment and your outage window, select the upgrade method that suites your requirements.

Important

After you complete the upgrade, we recommend you to apply the latest patch of Remedy ITSM Suite. See Release-notes-and-notices.

Latest hotfixes (Support ID required)

Hotfix for Remedy AR SystemRemedy Midtier: Knowledge Article number 000370774

Hotfix for BMC CMDBBMC CMDB: Knowledge Article number 000370990

 

 

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