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Helix documentation is moving from docs.bmc.com to docs.helixops.ai

Key pages will redirect to the new domain on May 26, 2026. However, some legacy documentation links will not be redirected. 

In-product help links might not work after migration as we transition and update them within the product.

For any queries, reach out to IX-Support@helixops.ai.

Troubleshooting

Consult the following topics for information about troubleshooting the BMC Service Level Management product and components, such as problems you might encounter during installation, configuration, and use of the product, as well as error messages and how to enable logs and collect diagnostic information.


Related topics

Support information

Knowledge articles for BMC Service Level Management

Troubleshooting service target issues

Troubleshooting service target issues

Maintenance tool

ITSM Maintenance tool

Troubleshooting installation issues

Troubleshooting

Troubleshooting the installation errors


Known issues

Known and corrected issues

Diagnostics and logs

Collecting diagnostics in a zip file

Enabling and analyzing logs

 

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BMC Service Level Management 26.1