Identifying contractual agreements


For each business service and service offering, identify whether there is any documentation that was created to support a contract between the service users and service suppliers. Documentation supporting a contract would include:

  • A name and description of the contract
  • Start and end date of the contract
  • Dates when contract parties would be notified prior to the contract end date in order to allow either party to renegotiate contract terms
  • Responsible parties representing the service consumer and provider
  • Signed documentation or electronic approval of the contract
  • Any account information that might further identify the contract such as accounting codes, cost centers, and purchase cost.

Where to go from here

Evaluating-service-expectations

 

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