Troubleshooting plug-in errors in Service Level Management

Perform the following checks:

1. In a browser, enter the following URL to open the AR System Server Group Operation Ranking form:
   http://<midTierServer>/arsys/forms/<ARSystemServer>/<formName>
   For example, http://vw-us-rem-qa:8080/arsys/forms/vw-us-rem-qa/AR System Server Group Operation Ranking.
2. From Operation, select Business Rule Engine.
3. Click Search.
   The Rank field should be set to 1.

If the Rank field is not set to 1, create a BMC Support case requesting support to check the overall server group configuration.

Check the armonitor configuration file

1. Open the armonitor configuration file from the following location:

1. • (Microsoft Windows) ARSystemServerInstallDir\Conf\armonitor.cfg
   • (UNIX) etc/arsystem/serverName/armonitor.conf
2. Ensure the following lines are not commented:
   • (Microsoft Windows) ...\BMC Software\BMCServiceLevelManagement\bin\slmbrsvc.exe
   • (UNIX) /opt/bmc/BMCServiceLevelManagement/bin/slmbrsvc.sh

Check AR configuration file

1. Open the AR configuration file from the following location:

1. • (Microsoft Windows) ARSystemServerInstallDir\Conf\ar.cfg
   • (UNIX) /opt/bmc/ARSystem/conf/ar.conf
2. Ensure that the following lines are not commented and that the Business-Rules-Engine-Suspended is F in the admin server and T on all other servers in the AR System Server Group:
   • (Microsoft Windows)
     
     • Business-Rules-Engine-Suspended: F
     • Plugin-Path: C:\Program Files\BMC Software\BMCServiceLevelManagement\bin
     • Plugin: omfobjiefilapi.dll
     • Plugin: arfslasetup.dll

1. • (UNIX)

1. • • Business-Rules-Engine-Suspended: F
     • Plugin-Path: /opt/bmc/BMCServiceLevelManagement/bin
     • Plugin: libomfobjiefilapi.so
     • Plugin: libarfslasetup.so

Check that if the required BRIE application files exist

1. Open the bin folder from the following location:

1. • (Microsoft Windows) BMC Software\BMCServiceLevelManagement\bin
   • (UNIX) /opt/bmc/BMCServiceLevelManagement/bin/
2. Check if the following files exist:
   • Microsoft Windows
     • arfslasetup.dll
     • arfslasetupexe.exe
     • omfobjie.exe
     • omfobjiefilapi.dll
     • slmbrsvc.exe
       
       
   • UNIX
     • libomfobjiefilapi.so
     • libarfslasetup.so
     • omfobjie
     • slmbrsvc
     • slmbrsvc.sh