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This documentation supports the 23.3 version of BMC Helix ITSM: Service Level Management.To view an earlier version, select the version from the Product version menu.
Viewing business services using the Service Level Manager dashboard
The Business Services tab displays all the agreements, service targets, and measurements for a particular business service. When an agreement is associated with a business service, all service targets related to that agreement inherit the business service. The service targets are attached to the change or incident requests with the same business service.
To view business services
Log on to BMC Service Level Management.
On the SLM Console, select Dashboard.
On the Dashboard tab, select Business Services.
When you select a business service from the list, the agreements that are related to the business service are displayed in the Agreements table. You can also enter the name of the business service. After you enter the first three characters, a list of matching business services are displayed, from which you can select the required service. In addition, when you select an agreement, the Service Targets and Service Target Measurements tables are populated.
You can filter the contents of the Agreements table by selecting a directory in the navigation pane. When you select an agreement in the Agreements table, related service targets are displayed in the Service Targets table. When you select a service target in the Service Targets table, the measurement status is displayed in the Service Target Measurements table.
