SLM:Measurement and SLM:SLACompliance form fields

SVTInstanceID

490008000

Unique GUID used internally used to identify a service target.

Object ID 1

490008100

Object ID of the service target form.

ApplicationInstanceID

490009000

Request ID or any unique field used to identify the application records, such as instanceId from Incident.

Object ID 2

490009100

Object ID of the application form name.

GoalSchedGoalTime

300272700

Stores the Goal Time, in seconds, as a copy from the Goal field on the SLM:Goal Schedule form.

SVTDueDate

300364900

Stores the Due Date/Time by adding the OverallStartTime and the GoalSchedGoalTime.

OverallStartTime

300364400

Stores the initial start time of a request.

For example,
OverallStartTime= 8/3/2004 3:03:03 PM, which is the time when the initial Start When Qual is met in the request.

OverallStopTime

300364500

Stores the stop time of a request.

For example,
OverallStopTime= 8/8/2004 3:03:03 PM, which is the time when the Stop When Qual is met in the request.

OverallElapsedTime

300436500

Stores the length of time between the start and stop time of a request.

For example,
if OverallStartTime= 8/3/2004 3:03:03 PM, and OverallStopTime = 8/8/2004 3:03:03 PM, then OverallStopTime= 8/8/2004 3:03:03 PM.

because OverallElapsedTime = OverallStopTime - OverallStartTime, hence OverallElapsedTime is 259200 seconds (3 days).

DownStartTime

300364600

Stores the starting of the exclude time of a request.

For example,
DownStartTime= 8/5/2004 5:05:05 PM, which is the time when the Exclude Qual is met in the request.

zD_DownStopTime

300364700

Display Only Field

Stores the stopping of the exclude time of a request.

For example,
DownStopTime= 8/5/2004 6:05:05 PM, which is the time when the NOT (Exclude Qual) is met in the request.

DownElapsedTime

300364800

Stores the total Exclude Time of a request.

For example,
DownStartTime= 8/5/2004 5:05:05 PM, and DownStopTime = 8/5/2004 6:05:05 PM

because DownElapsedTime = DownStopTime - DownStartTime, so the DownElapsedTime is 3600 seconds.

UpStartTime

300440300

Stores every start time of a request.

For example,
UpStartTime= 8/5/2004 5:05:05 PM, which is the time when the Start When Qual is met in the request.

zD_UpStopTime

300440200

Display Only Field

Stores the stopping of the start time of a request.

For example,
UpStopTime= 8/5/2004 6:05:05 PM, which is the time when the NOT (Start When Qual) is met in the request.

UpElapsedTime

300440400

Stores the total Up Time of a request.

For example,
UpStartTime= 8/5/2004 5:05:05 PM, and UpStopTime = 8/5/2004 6:05:05 PM. Since UpElapsedTime = UpStopTime - UpStartTime, then UpElapsedTime will be 3600 seconds.

UpTime

300436600

Stores the length of time between Start and Stop Time of a request, excluding the Exclude time (Down time).

For example,
OverallElapsedTime = 120 seconds, and UpElapsedTime = 90 seconds. Because UpTime = UpElapsedTime, UpTime is 90 seconds.

MetMissed Amount

300365300

Stores the length of time between GoalSchedGoalTime and UpTime.

MissedGoalStartTime

301491900

For Request-Based, it stores the time when MeasurementStatus=Missed Goal.

For example, if
MissedGoalStartTime = 8/5/2004 5:05:05 PM, it is the time when the MeasurementStatus = Missed.

MeasurementStatus

300365100

Stores the progress (status) of a service target for a request. 

For a request-based service target, status values are:

• Attached: When a service target is attached to a ticket.
• In Process: When Measurement Start condition is met on the ticket.
• Pending: When the Measurement Exclude condition is met. The time in this state is excluded from the final overall elapsed time calculation.
• Missed Goal: When the service target Due datetime has passed, but the Stop qualification is not met.
• Met: When the Measurement Stop qualification is met and the UpElapsedTime is less than or equal to the GoalSchedGoalTime.
• Missed: When the Measurement Stop qualification is met and the UpElapsedTime is greater than the GoalSchedGoalTime.
• Detached: When the ticket is modified so that the terms and conditions of the service target no longer match the ticket.
• Invalid: If the service target has been deleted, or wrong value populated in the ticket form, the value expected to match the configuration in the SLM:ConfigDataSource form.

MeasurementDone

300364200

Stores the progress (status) of a measurement. The status can be either Yes or No. The status is set to Yes when Stop When Qual is met.

Availability%

300433200

Keeps an asset or service available during a certain percentage of time.

For example, IT commits that a group of servers will be up and running 90 percent of the time for a period of six months.  

AvailabilityDownCount

300450800

Tracks the number of times that an asset or service was unavailable. The goal of the service target is not to exceed a certain number of down occurrences.

For example, an asset cannot be down for more than five times in a period of six
months.

AvailabilityDownHr
And
AvailabilityDownMinTime

300497500
300497600

Tracks the duration that an asset or service was unavailable. The goal of the service target is not to exceed the committed amount of down time.

For example, the service target can track the number of hours and minutes that an asset has been up and running or down and non-functional.