Rebuilding request-based or availability data sources
You need to build the data source to use it in a service target. Rebuild any request-based or availability data sources that might not be built. For example, if the rule, SLM:ServiceRequest_MeasReqStart, has a status of Could Not be Built, if any rule requires rebuilding, the < FormName>_MeasReqAvailStrt2Stp rule must also be rebuilt as the last step in the procedure. (In this example, it is rule SLM:ServiceRequest_MeasReqAvailStrt2Stp).
You must perform this task even if you are configuring your own custom form to work with Service Level Management.
To rebuild request-based or availability data sources
- Select Administration Console > Service Level Management > Configure Application Settings > Data Sources.
- Select each request-based or availability data source you want to work with, for example, Incident, Change, or your custom form.
- Select the Administration tab on the data source page and check if all the rules displayed in the table are built.
- Select the rule in the table and click Build to rebuild this rule.
To rebuild data sources
After you upgrade any patch or refresh a database, you must rebuild the data source.
- From the Application Administration Console, select Service Level Management > Configure Application Settings > Data Sources.
- Select the data source, and click Modify Filter.
- Click on the Administration tab, ensure that the value of the Rule Build Status column for all rules is Built Successfully.
If any of the rules are not built successfully, select the rule, and click Build.