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Information
This documentation supports the 21.3 version of BMC Service Level Management.To view an earlier version, select the version from the Product version menu.
Troubleshooting plug-in errors in Service Level Management
You might encounter plug-in errors in BMC Service Level Management if the Service Level Business Rule Engine (BRIE) is not properly configured. You can check the guidelines described here to resolve the problem or create a BMC Support case.
Issue symptom
You get plug-in errors in BMC Service Level Management.
Issue scope
In a Server Group environment, this can affect one or more servers.
Resolution
Perform the following checks to ensure that SLM BRIE is configured properly:
Task
Description
Check the AR System server Group configuration
Perform the following checks:
In a browser, enter the following URL to open the AR System Server Group Operation Ranking form: http://<midTierServer>/arsys/forms/<ARSystemServer>/<formName> For example, http://vw-us-rem-qa:8080/arsys/forms/vw-us-rem-qa/AR System Server Group Operation Ranking.
From Operation, select Business Rule Engine.
Click Search. The Rank field should be set to 1.
If the Rank field is not set to 1, create a BMC Support case requesting support to check the overall server group configuration.
Check the armonitor configuration file
Open the armonitor configuration file from the following location:
Ensure that the following lines are not commented and that the Business-Rules-Engine-Suspended is F in the admin server and T on all other servers in the AR System Server Group:
