Staffing, training, purchasing equipment, and deploying your agreements

After you create your agreements, you must train your staff and purchase hardware and software to support those agreements. These tasks should include the following items:

• Defining the components, such as staff and equipment, that make up the service
• Purchasing any additional hardware and software needed to support the service
• Hiring additional staff to support the new service
• Defining responsibilities for IT and management
• Training staff to support the service, especially knowing initial response time for each service level
• Defining an escalation path and train service desk and support staff to use the process

When these tasks are completed, you can deploy the new agreement in your environment.

Where to go from here

Setting-up-reports-and-monitoring-agreements-and-service-targets