This documentation supports the 21.3 version of BMC Service Level Management.To view an earlier version, select the version from the Product version menu.

Viewing service targets in ITSM applications

You can view request-based service targets that have been attached to different requests such as incident, change, release, and also to a configuration item. This enables you to see whether the service target has been met, missed, or is in a warning state. The icon shows the worst-case status.

Related topic

Service-level-management-in-ITSM-applications

To view service targets related to an incident request

  1. Log on to the Incident Management Console and open the relevant incident.
    The BMC Service Level Management (Service Level Management) Status icon is displayed on the Incident Management Console and on the Incident Request form.
  2. Depending on the Service Level Management Status, click Details or the icon to display the SLM:Integration Dialog form.
    The status gauge on the SLM:Integration Dialog form shows the current status of the selected service target. 

For more information on the status gauge icons, see Service Level Management status icons and states. 

For information about the SLM:IntegrationDialog form, see SLM-Integration Dialog form.

To view service targets related to a change request

  1. Log on to the Change Management Console and or open the relevant change request.
    Service Level Management Status is displayed on the Change Request form.
  2. Depending on the SLM Status, click Details or the icon to display the SLM:Integration Dialog form.
    The colors on the status gauge on the SLM:Integration Dialog form show the current status of the selected service targets.

To view service targets related to a release request

  1. Log on to the Release Management Module and open the relevant release request.
    The Service Level Management Status is displayed on the Release Request form in Modify mode.
  2. Depending on the BMC SLM Status, click Details or the icon to display the SLM:IntegrationDialog form.
    The colors on the status gauge on the SLM:IntegrationDialog form show the current status of the selected service targets.
    For more information on the status gauge icons, see Understanding the BMC SLM
    status icons.

To view the unavailability information for a CI

  1. From the Asset Management Console showing the configuration items, click the configuration item that you want.
  2. Click View to display the CI Information form with details of the CI.
  3. Click the Outage tab.
    Details of the outages for that CI appear in the table.

To view a service target related to a CI outage

  1. In the CI Information form, select an outage from the list and click View.
    The Configuration Item Unavailability Information form shows details of the outage.
  2. Click the SLM tab.
    The related service targets and any milestones are shown in the table.
  3. Click on a service target or a milestone to view the details.

 

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