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This documentation supports the 21.05 version of BMC Service Level Management. To view an earlier version, select the version from the product version menu.
Identifying contractual agreements
For each business service and service offering, identify whether there is any documentation that was created to support a contract between the service users and service suppliers. Documentation supporting a contract would include:
A name and description of the contract
Start and end date of the contract
Dates when contract parties would be notified prior to the contract end date in order to allow either party to renegotiate contract terms
Responsible parties representing the service consumer and provider
Signed documentation or electronic approval of the contract
Any account information that might further identify the contract such as accounting codes, cost centers, and purchase cost.
