Creating milestones for an agreement

You can create milestones and a set of actions that trigger if your compliance target is at risk or is breached. Milestones are optional.

Before you begin

Make sure the service level administrators have configured the agreements and attached service targets to them. For more information, see the following topics:

Configuring-agreements

Relating-service-targets-to-an-agreement

To create a milestone for an agreement

1. Log on to the Service Level Management Console.
2. On the Agreements tab, select an agreement and click View.
3. Select Milestones.
4. Click Add to display the Create New Milestone dialog box.
5. In the Select field, select Custom > New Milestone.
    The Milestone For agreementName dialog box appears.
6. Enter a title for the milestone.
    Do not include any parentheses in the milestone title.
7. Enter an optional description.
8. Select a review period to which you want the milestone to apply.
    The review period must reflect one of the review periods created in the Review Periods/Penalty Rewards tab.
9. Select a qualifying statement from the Execute If list.
    The options are:
   • Compliance At Risk—The milestone action is triggered if the percentage compliance reaches the Compliance At Risk percentage, as specified on the Related Service Targets tab.
   • Compliance Target Missed—The milestone action is triggered if the compliance target is not met, as specified on the Related Service Targets tab.
   • Compliance Is Less Than—The milestone action is triggered if the percentage compliance is less than the amount you specify in the % field.
10. Click OK to return to the Milestone tab.
     Your milestone appears in the Milestones table with the build status.

Where to go from here

Creating-milestone-actions-for-an-agreement