This documentation supports the 21.05 version of BMC Service Level Management. To view an earlier version, select the version from the product version menu.

Relating milestone and action templates

You can relate action templates to a milestone template defined on the same data source. If you define this relationship when you use the milestone template in the service target or agreement, all related action templates are also associated.

The relationship is not part of the template. You can add, modify, remove actions from the milestone instance using the template, and further changes in the template relationship do not affect any milestone and action instances that are using the template.

When configuring milestone templates, use the Relate Actions button to display the SLM Relate Action Templates dialog box.

Related topics

Administering
Managing-templates-for-service-targets-and-agreements

Before you begin

Create an action and a milestone template. For more information, see Creating-templates. 

To relate milestone and action templates

  1. From the Application Administration Console, select Custom Configuration > Service Level Management > Configure Application Settings > Templates.
  2. To display the Configure Templates form, click Open.
  3. Select Show Templates For Milestone.
  4. Select a template from the list and click Relate Actions.

    Relating Milestones and Action templates2.png
  5. From the SLM Relate Action Templates dialog box, click the drop down next to Select Action Template To Relate.

    Relating Milestones and Action templates1.png 
  6. Select a template name to add to the list.

  7. (Optional) Click Remove to remove action from the table.

    Important

    Using the Up or Down buttons to adjust the sequence of the of milestone actions deletes the actions from the Milestones tab and gives an error. To adjust the action sequence of the of milestone actions, reopen the SVT and manually delete and add the appropriate actions.


 

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