This documentation supports the 20.02 version of BMC Service Level Management. To view an earlier version, select the version from the Product version menu.

Defining request-based service targets

The service target wizard allows you to define your service targets by specifying general information, goals and business schedules, measurement criteria, and milestones for the service target. 

The wizard contains four steps that allow you to input this information using both basic and advanced modes:

  1. Defining-general-information-for-request-based-service-targets
  2. Defining-goals-and-business-schedules-for-request-based-service-targets
  3. Defining-measurement-criteria-for-request-based-service-targets
  4. Defining-milestones-and-actions-for-request-based-service-targets

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*