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This documentation supports the 20.02 version of BMC Service Level Management. To view an earlier version, select the version from the Product version menu.

Configuring request-based service target groups

You can configure service target groups for request-based service targets so that as the terms and conditions of an incident (for example) change, another service target from the same service target group can take over and apply the appropriate goals and milestone to the incident. This feature is called Group Inheritance. For more information on group inheritance, see Group-inheritance. 

As you configure your service targets, you should review the service targets in each group to ensure that the terms and conditions for each service target are unique. This will help you avoid receiving repeated and continual alerts and emails from having a service target group where two or more service targets in that group have the same terms and conditions.

 

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BMC Service Level Management 20.02