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This documentation supports the 20.02 version of BMC Service Level Management. To view an earlier version, select the version from the Product version menu.

Testing team measurements

The following steps describe how you can test the team measurements you created to ensure they work correctly. In the example below, the team measurement was set up on the HelpDesk form and the field configured in the Field Containing Record Assignment field was the Assignee field.

To test a team measurement

  1. Create an incident.
  2. Set the Assignee field, and submit the incident.
  3. Edit the incident, and update the Assignee field to a different user.
  4. Run the SLA Team Assignment report.
  5. View the results of the report.
     The results show that the incident assignee has changed.

 

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BMC Service Level Management 20.02