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This documentation supports the 20.02 version of BMC Service Level Management. To view an earlier version, select the version from the Product version menu.

Viewing business services using the Service Level Manager dashboard

The Business Services tab displays all the agreements, service targets, and measurements for a particular business service. When an agreement is associated with a business service, all service targets related to that agreement inherit the business service. The service targets are attached to the change or incident requests with the same business service. 

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When you select a business service from the list, the agreements that are related to the business service are displayed in the Agreements table. You can also enter the name of the business service. After you enter the first three characters, a list of matching business services are displayed, from which you can select the required service. In addition, when you select an agreement, the Service Targets and Service Target Measurements tables are populated.

bus service tab.jpg
For more information, see Tables-on-the-Business-Services-tab.

 

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BMC Service Level Management 20.02