This documentation supports the 20.02 version of BMC Service Level Management. To view an earlier version, select the version from the Product version menu.

Troubleshooting due date calculation of service target issues

When you try to update the due date of the service target that is related to a Business Time Entity, the due date is miscalculated.

Issue symptom

When you define a business time segment, the end date of the business time segment is set to a date in the past.

Issue scope

In a Server Group environment, this could affect one or more servers.

Resolution

Perform the following steps to update the business time segment to resolve this issue:

  1. Select Administration Console > Application Administration Console > Custom Configuration > Service Level Management > Configure Business Time > Shared Entity/Segments.
  2. In the Business Time Entity area, select the business time entity related to the service target that has the end date set to a date in the past.
  3. Click on the Business Time Segment tab, select the required business time segment, and click View.
  4. From Action, select Draft, and click Save.
  5. From End date, select the required date.
  6. From Action, select Publish, and click Save.

You can submit a test ticket to confirm that the due date calculated for the Service Target is set as expected.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*