This documentation supports the 20.02 version of BMC Service Level Management. To view an earlier version, select the version from the Product version menu.

Troubleshooting issues with service targets and service level agreements

This topic helps troubleshooting issues that might occur while importing or creating service targets or service level agreements.

Considerations

 When you are importing service targets from a source or development server to a destination or production server, you must consider the following points:

  • You must create service targets in development server and then import to the production server. It is not recommended to create service targets in the production server, directly.
  • You must ensure that the service targets in the development server are in sync with the production server. This resolves the issue with the Service target IDs that might occur while importing service targets.

Troubleshooting issues related to service targets

If service targets are imported on a server and you try to create a service target manually on the same server, existing ID is generated for this service target which causes an error. To solve this problem, you must perform the following steps:

  1. Open Application Administration Console > Custom configuration > Service Level Management > Configure Application Settings > Preferences.
  2. Specify Service Target ID.

Best practice
While importing service targets from the development server to the production server, to avoid conflict in the Service Target ID values, you must set the value of the Start Service Target ID From field on the SLM:ConfigPreferences form of both the development and production servers, based on the approximate highest number that would be created as Service Target ID on the development server.

For example:

Enter the value of Start Service Target ID From on the SLM:ConfigPreferences form as 100 in the development server and 10000 in the production server, assuming that no more than 9900 service targets would ever be created on the development server.

Troubleshooting issues related to service level agreements

If service level agreements are imported on a server and you try to create an SLA manually on the same server, existing ID is generated for this SLA which causes an error. To solve this problem, you must perform the following steps:

  1. Open Application Administration Console > Custom configuration > Service Level Management > Configure Application Settings > Preferences.
  2. Specify Start Agreement ID From.

 

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