This documentation supports the 20.02 version of BMC Service Level Management. To view an earlier version, select the version from the Product version menu.

Planning worksheets

Many organizations find that the most difficult aspect of instituting a new service level management program is collecting information about existing agreements and defining new ones. This section helps service level managers and service level administrators with these tasks by helping your organization focus on the right questions, discover and clarify any questions, issues or disagreements, and write down the details of these agreements, so they can be entered into BMC Service Level Management (BMC SLM) quickly and efficiently. Using these worksheets helps you get started if your company is not quite ready to begin using BMC SLM, but anticipates doing so in the near future.

In this stage, the service level management process is initiated with the business, operational level agreements (OLAs) and underpinning contracts (UCs) are validated, and service level agreements (SLAs) are defined and implemented.

The following worksheets are available:

 

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