Identifying contractual agreements
For each business service and service offering, identify if there is any documentation that was created to support a contract between the service users and service suppliers. Documentation supporting a contract would include:
- A name and description of the contract
- Start and end date of the contract
- Dates when contract parties would be notified prior to the contract end date in order to allow either party to renegotiate contract terms
- Responsible parties representing the service consumer and provider
- Signed documentation or electronic approval of the contract
- Any account information that might further identify the contract such as accounting codes, cost centers, and purchase cost.
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