This documentation supports the 20.02 version of BMC Service Level Management. To view an earlier version, select the version from the Product version menu.

Identifying business needs

Implementing a top-down approach requires understanding the needs of the business and your customers first. This information provides a good foundation that you can use when negotiating with service suppliers, including your IT department, in delivering a valuable business service that is within your budget. The questions in this table can be used as a guideline to prompt discussion between all parties involved.

The following table shows the guidelines for identifying your business needs:

Guidelines for identifying your business needs

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*