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This documentation supports the 20.02 version of BMC Service Level Management. To view an earlier version, select the version from the Product version menu.

Milestone processing

Milestones are an integral part of BMC Service Level Management because they help users take action before service targets and compliance targets are missed. Milestones can be defined for agreements and each type of service target, except compliance-only. The processing of milestones, such as when they trigger, is different in each case.

For more information about milestone processing for the different types of service targets, see the following topics:

 

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BMC Service Level Management 20.02