This documentation supports the 20.02 version of BMC Service Level Management. To view an earlier version, select the version from the Product version menu.

Relating milestone and action templates

You can relate action templates to a milestone template defined on the same data source. If you define this relationship when you use the milestone template in the service target or agreement, all related action templates are also associated.

Note

The relationship is not part of the template. This means you can add, modify, remove actions from the milestone instance using the template, and further changes in the template relationship do not affect any milestone and action instances that are using the template.

When configuring milestone templates, use the Relate Actions button to display the SLM Relate Action Templates dialog box.

To relate milestone and action templates

  1. From the Application Administration Console, choose Service Level Management > Configure Application Settings > Templates.
  2. Click Open to display the Configure Templates form.
  3. Select Show Templates For Milestone.
  4. Select a template from the list and click Relate Actions.

    Relating Milestones and Action templates2.png
  5. From the SLM Relate Action Templates dialog box, click the drop down next to Select Action Template To Relate.
    A list of action templates that can be associated with the milestone template appears.

    Relating Milestones and Action templates1.png 
  6. Select a template name to add to the list.
  7. Click Remove to remove action from the table.
  8. Use the Up or Down button to adjust the action sequence number.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*