Filtering and sorting incidents

This topic describes filtering and sorting incidents using the BMC Remedy ITSM - Mobility for Incident Management application. 

To filter and sort incidents

1. From the Tile view, tap the (filtering/sorting) icon.
    The Filtering/Sorting page is displayed.
   
   
2. Select the incidents that you want to see, and the field by which to sort them.
   You can filter and sort incidents by the following fields and incident categories:
   • What incidents would you like to see?
   • My incidents: All incidents assigned to you
     • Assignee(s): All incidents
     • Incident location(s): Incidents by locations
     • Status(es): Filter by incident status as shown in the following figure:
       
       

     • Reset Filters

       Success

       Tip

       If you tap all of the options to select them, all incident records are displayed. If you tap one or two options, only some of the incident records are displayed. By default, all incidents are displayed. If you tap Reset filters, the default settings are displayed.

   • Sort by which field?
     • Target Date: Date when the incident is expected to be resolved
     • Assignee: Person who is assigned to the incident
     • Priority: Priority of the incident
3. Turn prioritization for VIPs and incidents that need attention to Off or On.
   • Sort incidents submitted by VIPs.
   • Sort incidents that need attention.

To filter and sort incidents on an Apple iPhone

From the incident main view, tap Custom Filter.
 The Filtering/Sorting page is displayed.


The filter and sorting actions are the same on other devices. See the preceding task for details.