Troubleshooting impact analysis issues

While running impact analysis from an existing incident or change request by selecting More > Impact Analysis Console and creating a new impact analysis run, the following error message is displayed:

Run a Smart Graph Sync Schedule from BMC Helix CMDB.

For more information, see Scheduling a DSM Sync to share impact attributes with BMC Helix NetOps in the BMC Helix CMDB online documentation portal.

While running an impact analysis from an existing incident or change request, and creating a new impact analysis run, the following error message is displayed:

Occurs when you attempt to run impact analysis in one of the following ways:

• More > Impact Analysis Console and select Create new impact analysis run > Select input CIs.
• Console > Impact Analysis Console > + Impact analysis run.

Run a Smart Graph Sync Schedule from BMC Helix CMDB.

For more information, see Scheduling a DSM Sync to share impact attributes with BMC Helix NetOps in the BMC Helix CMDB online documentation portal.

While running an impact analysis from an existing incident or change request, and creating a new impact analysis run, the following error message is displayed:

Associate impact CIs with the Association type other than Impacts to the incident.

For more information, see Adding-configuration-items-to-tasks.

While running impact analysis from an existing incident or change request by selecting More > Impact Analysis Console and creating a new impact analysis run, the following error message is displayed:

Wait until the impact analysis completes, then run it again.

For more information, see Performing-an-impact-analysis-on-an-incident-ticket.

While relating impacted CIs back to an incident or change request, the following error message is displayed:

Select other CIs and then click Relate selected CIs.

For more information, see Performing-an-impact-analysis-on-an-incident-ticket

Automated impact analysis does not consider CIs associated using the Impacts relationship type. To ensure the rule is triggered correctly, use a supported relationship type other than Impacts when associating CIs with incidents.

For more information, see 

• Performing an impact analysis on an incident request

• Configuring the impact analysis settings

Below are the conditions under which the issue occurs:

• An incident is created manually by a service desk agent
•  An incident is created automatically in incident management when an alarm is created through the REST API.

Ask your administrator to verify that:

• The rule includes Incident creation as a trigger event.
• A rule exists for the relevant company.
• The rule is enabled.
• The incident or alarm fields match the mapping fields defined in the rule configuration.

For more information, see

• Performing an impact analysis on an incident request

• Configuring the impact analysis settings

Ask your administrator to verify that:

• The rule includes CI Disassociation as a trigger event.
• The incident or alarm fields match the mapping fields defined in the rule configuration.
• The rule is active and correctly configured for the company.

For more information, see 

• Performing an impact analysis on an incident request

• Configuring the impact analysis settings

Make sure that the following conditions are true:

• Smart Graph Sync is configured, and a run is performed.
• Confirm the change request meets the rule conditions and transitions to the configured trigger status.
• If multiple rules exist, confirm the intended rule is selected first and points to the correct impact analysis method.
• No advanced impact analysis is running in the background.
• CIs are associated with the change request before triggering the impact analysis run.

Make sure the BMC HelixGPT is properly configured and ready to use.

For more information, see Configuring-BMC-HelixGPT-for-BMC-Helix-Telco-Extension.

When attempting to create, update, or delete the configuration from the impact analysis setting, the configure a service CI class setting is dimmed. 

Make sure that the following conditions are true:

• You have a BMC Helix Telco Extensions active license to access this feature.

• You have the required permissions to configure the service CI classes. Only a user with an administrator role can configure this setting.

For more information, see 

• Setting-up-and-going-live

• Roles-and-permissions

Certain service CI classes are not displaying in the service CI column of the impact analysis results.

Make sure you have configured the service CI classes in the BMC Helix Telco Extensions.

For more information, see Configuring the impact analysis settings

The rerun impact analysis option is not available for runs that are still in Progress.

Make sure that the impact analysis is in one of the following states:

• Successful
• Failed
• Partial successful

For more information, see 

• Performing an impact analysis on an incident request

• Performing an impact analysis for a change request

​The option for relating the CIs is not available or is not functioning.

Make sure that the following conditions are true:

• The user has write access to the incident or change request.
• The Run ID is correctly associated with the rerun impact analysis.

For more information, see 

• Performing an impact analysis on an incident request

• Performing an impact analysis for a change request