Setting up BMC Helix Integration Service

If you choose BMC Helix Integration Serviceto implement your integrations, set up your instance of BMC Helix Integration Studioafter completing the following tasks:

• Enabling-users-to-view-third-party-application-ticket-details-in-BMC-Helix-ITSM-ticket-records
• Add organization data
• Enabling-service-desk-agents-to-open-BMC-Helix-ITSM-from-vendor-tickets
• (Optional) Setting-up-the-Service-Dashboard

To deploy BMC Helix Integration Service sites and Integration Controller to integrate with on-premises third-party applications

The activation email that you receive from BMC contains the information about your instance of  BMC Helix Integration Service. Make sure that you have the tenant administrator credentials for your instance of BMC Helix Integration Service. 

To enable BMC Helix Multi-Cloud Broker to work with flows and connectors in BMC Helix Integration Service, complete the following tasks:

1. Set up sites in BMC Helix Integration Service.
   Use the site to access the on-premises applications that are running on your local machine or on a server in your organization's data center.

2. Install the Integration Controller.
   The Integration Controller is required to integrate BMC Helix Multi-Cloud Broker with your on-premises applications. 
   For more information about setting up sites and installing the Integration Controller, see Installing and configuring sites to run on-premises connectors.

(Optional) To define a business service in BMC Asset Management for incident brokering or the Service Dashboard

To implement incident brokering or the Service Dashboard, you must add a business service in BMC Helix ITSM. Skip this step if you are setting up BMC Helix Integration Service for a service that has already been defined in BMC Helix ITSM.

1. Log in to BMC Asset Management.

2. Create a business service that you want to use for ticket brokering; for example, Amazon EC2 Compute. 
   For information about creating a Business Service CI, see Creating and modifying CIs.