Administering
As an administrator, you manage BMC Helix Multi-Cloud Broker to ensure efficient and smooth integration with other applications and successful ticket creation. You perform various tasks to manage the product like providing access to users, updating configurations post upgrade, assessing the risk for DevOps changes, tracking the quality of cloud services, and so on.
The following table lists the different actions that you can perform to manage the product:
Action | Reference |
|---|---|
Add users based on the tasks they need to perform. | |
Evaluate the risk level of a DevOps change request so that a bad change can be prevented from being implemented. | |
Enable the creation of a problem from a Jira issue for multiple instances of Jira. | |
Move configured and tested integration projects between development, test, and production environments. | |
Configuring email notifications for error logs. | |
Customize the field used to filter BMC Helix ITSM tickets to be brokered for an integration. | |
Synchronize custom field data between BMC Helix ITSM and a third-party application for integrations |