23.3 enhancements and patches
Review the BMC Helix Multi-Cloud Broker 23.3 enhancements and patches for features that will benefit your organization and understand changes that might impact your users.
Version | SaaS | On premises | Fixed issues | Updates and enhancements |
|---|---|---|---|---|
23.3.04 | ✅️ | ✅️ | ||
23.3.02 | ✅️ | None | ||
23.3.01 | ✅️ | ✅️ | None | |
23.3.00 | ✅️ | None |
For a list of recent updates and enhancements across multiple versions, see Release-notes-and-notices.
SaaS application patching
BMC applies upgrades as described in BMC Helix Upgrade policy. BMC applies upgrades and patches during Maintenance windows.
(On premises only) Downloading and installing the patch
Downloading from EPD | |
|---|---|
Patch installation |
23.3.04
Track Cisco DNA Center events from BMC Helix ITSM incidents
Integrate BMC Helix ITSM with Cisco DNA Center events so that when an event is created, a corresponding incident is created in BMC Helix ITSM. With this integration, agents can track the Cisco DNAC events directly from BMC Helix ITSM. Additionally, they get real-time updates about the ticket's status and comments.
Learn more about this integration in Creating-incidents-from-Cisco-DNA-Center-issues-via-BMC-Helix-iPaaS-powered-by-Jitterbit.
Synchronize BMC Helix ITSM incidents with vendor BMC Helix ITSM incidents
Integrate BMC Helix ITSM with vendor BMC Helix ITSM instances to synchronize incidents between the two applications. This integration helps agents work on the incidents regardless of where they are created.
Learn more about this integration in Synchronizing-incidents-with-Vendor-BMC-Helix-ITSM-instances-via-BMC-Helix-iPaaS-powered-by-Jitterbit.
Access Description field attachments in BMC Helix ITSM from a third-party application
Agents can access attachments added to the Description field of a BMC Helix ITSM ticket from the corresponding third-party application ticket. This access helps agents get more details about a user's issue.
Synchronize worklogs before a BMC Helix ITSM ticket is brokered
Worklogs can be added to a BMC Helix ITSM ticket before it is brokered to a third-party application. As an administrator, enable the display of such worklogs in a third-party application ticket. This additional level of access helps agents gain more insights into a BMC Helix ITSM ticket and resolve them with better understanding.
23.3.02
Automatic retry of failed transactions
BMC Helix Multi-Cloud Broker supports automatic retry of failed transactions by using BMC Helix iPaaS, powered by Jitterbit. The automatic retry functionality aims at fixing errors in the transactions and implementing successful integrations.
Administrators can view the failed transaction records to get insights into the errors and take actions to rectify those errors.
Learn more about this functionality in Viewing-failed-transaction-records-for-BMC-Helix-iPaaS-powered-by-Jitterbit-integrations.
Default mapping for Resolution and Status Reason fields for Jira integration templates
The integration templates for Jira have been updated to include default mappings for the Resolution and Status Reason fields. These fields are mandatory when you close or cancel a BMC Helix ITSM incident record.
To learn about viewing and updating the mappings, refer to the section on (Optional) Task 6: To update default values for Resolution and Status Reason fields in Synchronizing-incidents-with-Jira-issues-via-BMC-Helix-iPaaS-powered-by-Jitterbit.
Automatic synchronization of status updates from Jira Service Management to BMC Helix ITSM
Use the updated integration template to automatically update the BMC Helix ITSM incident status when the status is changed in the Jira Service Management ticket.
Learn more about this integration in Synchronizing-incidents-with-Jira-Service-Management-tickets-via-BMC-Helix-iPaaS-powered-by-Jitterbit.
Updated integration groupings in Quick Configuration Guide
Quick Configuration Guide provides integration groups and their naming conventions that are logical and adhere to industry standards.
Refer to the following topics to learn about the updated groupings in the specific integration documentation:
23.3.01
Automatically synchronize ticket and status updates between BMC Helix ITSM and Jira
The following templates have been upgraded to support automatic synchronization of ticket data and status updates between BMC Helix ITSM and Jira:
- Use the Sync BMC Helix ITSM work order and Atlassian Jira issue integration template to integrateBMC Helix ITSM and Jira work order records.
For more information about the integration template, see Synchronizing-work-orders-with-Jira-issues-via-BMC-Helix-iPaaS-powered-by-Jitterbit. - Use the Create Atlassian Jira issue from BMC Helix ITSM problem integration template to integrate BMC Helix ITSM and Jira problem records.
For more information about the integration template, see Creating-Jira-issues-from-problem-records-via-BMC-Helix-iPaaS-powered-by-Jitterbit.
23.3
Changes to in-app help
In-app help has shifted to a movable widget that is available on every screen. We streamlined self-help to provide the most useful content. The self-help widget provides access to a product tour, interactive guides, instructions for setting up and going live, and more. In addition, you can continue to find answers to your questions in the online documentation or in our BMC Helix Multi-Cloud Broker playlist.
Enhanced documentation
Watch the following video (3:07) to get a quick demo of the structural changes made to the BMC Helix Multi-Cloud Broker 23.3 documentation:
Watch the YouTube video about information restructure in 23.3.
The documentation has been reorganized for easy navigation and findability, and to improve the overall user experience.
Major changes in the restructure include:
Update | Description | Reference |
|---|---|---|
Content segregation based on the integration platform | All information associated with an integration platform has been moved under sections created for each integration platform. Associated administration tasks and reference information are also available in the same sections. | |
Overview of preconfiguration and BMC Helix Multi-Cloud Broker configuration tasks | A new topic has been created to provide a consolidated list of pre-configuration and BMC Helix Multi-Cloud Broker configuration tasks. | |
Overview for using Quick Configuration Guide | A new topic has been created to provide an overview of using Quick Configuration Guide to view and track the end-to-end configuration tasks for an integration template. | |
BMC Helix Multi-Cloud Broker and common integration platform administration tasks | BMC Helix Multi-Cloud Broker and common integration platform administration tasks are available under the same section. | |
Overview of Service Dashboard | Information related to Service Dashboard is available under a single section. |
The following documentation update is also available in this release:
- Information about moving BMC Helix Multi-Cloud Broker data and BMC Helix iPaaSintegration templates, powered by Jitterbit between environments is available.
Learn more about the update in Moving-data-and-integration-projects-between-environments.
What else changed in this release
Update | Product behavior in versions before 23.3 | Product behavior in version 23.3 |
|---|---|---|
The icon to access self-help has changed. | The following icon provided access to self-help: | The following icon provides access to self-help:
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