This documentation supports the 23.3 and consecutive patch versions of BMC Helix Multi-Cloud Broker.To view an earlier version, select the version from the Product version menu.

Integrating BMC Helix ITSM with third-party applications by using BMC Helix Integration Service

Integrate BMC Helix ITSM with third-party applications by using BMC Helix Integration Service. Configure the flows and connector as per your requirements and implement the integrations. 

Refer to the following table for a list of tasks to perform and details of the supported integrations:

Action

Reference

Set up your instance of BMC Helix Integration Service.

Enable your agents to open BMC Helix ITSM from third-party application tickets.

Integrate BMC Helix ITSM with third-party applications.

Customize integration flows to suit your business needs.

Update the processes, flows, and connectors that you customized.

Integrate BMC Helix ITSM with multiple Jira instances.

Use AR System forms to send and receive data.

Access the list of flows and configuration values for supported integrations.

 

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