This documentation supports the 23.3 and consecutive patch versions of BMC Helix Multi-Cloud Broker.To view an earlier version, select the version from the Product version menu.

Adding a field in the BMC Helix Innovation Studio record definition to map a custom field

To map custom BMC Helix ITSM or third-party application (vendor) fields, you must create the custom field in the application and then create a corresponding field in the BMC Helix Innovation Studio record definition. 

To add a field in the BMC Helix Innovation Studio record definition

  1. Log in to BMC Helix Innovation Studio.
  2. On the Workspace tab, open Ticket Brokering Library.
  3. On the Records tab, open the record with which you want to integrate your third-party application ticket.
    For example, open the Incident record.

  4. Click New field and complete the fields.
    To learn more about completing the fields, see Creating or modifying regular record definitions.

Where to go from here

Map the field created in the BMC Helix Innovation Studio record definition with the custom field:

Mapping a custom BMC Helix ITSM field

Mapping a custom third-party application field 

 

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