Phased rolloutThis documentation supports the 21.02 version of BMC Helix Multi-Cloud Broker.To view an earlier version, select the version from the Product version menu.


Release notes and notices

Learn what’s new or changed for BMC Helix Multi-Cloud Broker 21.02, including new features, urgent issues, documentation updates, and fixes or patches.

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Related topics

Known-and-corrected-issues

Support-information
BMC Helix Integration Service Release notes and notices


Date

Title

Summary

May 04, 2021

Enhancements available in this release:

To learn about product changes, see Product-announcements.

September 23, 2020

20.08 enhancements

Enhancements available in this release:

  • Create an incident in BMC Helix Remedyforce from a Remedy ITSM incident
  • Create an issue in Jira Service Desk from a Remedy ITSM incident
  • Create a known error in Remedy ITSM from a Jira issue
  • Support for data sync between a worklog item and feed item
  • Open Smart IT from vendor tickets
  • Revamped screens for work orders and incident in Remedy with Smart IT
  • Support for self-signed certificates by using the AR system connector
  • View additional information about failed transactions

February 21, 2020

20.02

Enhancements:

  • Automatic incident creation from IBM QRadar SIEM offenses
  • Automatic incident creation from TrueSight Operations Management events
  • Automatic change request creation and activity note sync from Azure DevOps
  • Automatic update of field values of mapped fields between Jira and ITSM 
  • Update the state of Azure alerts automatically from ITSM incidents

November 22, 2019

19.11

Enhancements:

  • Consolidate incidents from Remedyforce to ITSM
  • Share custom Remedy Action Request System form data by using the AR System connector
  • Automatic status updates of Azure alerts through ITSM
  • Enhancement to the custom field support for Jira and Jira Service Desk
  • Share activity notes and attachments by using Salesforce Chatter
  • Register a self-signed certificate for Jira connector

August 22, 2019

19.08

Enhancements:

  • Create ITSM incidents based on Azure Alerts
  • Share activity notes between ITSM incident and Azure DevOps work item
  • Share attachments associated with activity notes in ITSM incident with Jira Service Desk
  • Map Jira, Jira Service Desk, and Azure DevOps custom fields with ITSM fields
  • Update the status of ITSM incident from Jira or Jira Service Desk
  • Define CI priority to calculate risk of a change request
  • Updated BMC Helix Multi-Cloud Service Management application according to the latest BMC Helix Innovation Suite archetype

May 31, 2019

19.05

Enhancements:

  • DevOps integration for Azure DevOps Services
  • Enhanced Error Console for consolidated view of errors from BMC Helix Platform and BMC Helix Integration Service
  • Automatic risk calculation for change requests brokered from Atlassian JIRA Software issues
  • Ability to share attachments between Remedy IT Service Management Suite (Remedy ITSM Suite) or BMC Helix ITSM and JIRA
  • Introduction to self-help with guided assistance

February 28, 2019

19.02

Enhancements:

  • DevOps integration for Work Order records.
  • Manually restart failed brokering transactions.
  • Support for custom Salesforce Service Cloud objects in Incident records.

November 30, 2018

18.11

Enhancements:

  • DevOps integration with Jira includes support to create issues for Problem records.
  • Additional activity feed flows to include author name.
  • Support for custom fields in Incident and Change records.

September 14, 2018

18.08

Enhancements:

  • Ticket consolidation for Jira Service Desk to ITSM.
  • Ticket consolidation across multiple ITSM instances.
  • Support for attachments from Salesforce Service Cloud to ITSM.
  • Collaborative, automated, incident brokering for multiple ITSM instances.
  • Simplified user interface for BMC Helix Multi-Cloud Broker configuration.

May 31, 2018

18.05

Enhancements:

  • DevOps integration for multiple instances of Jira.
  • Support for ticket brokering in BMC Helix Multi-Cloud Broker without Smart IT.
  • Ticket consolidation from Salesforce Service Cloud to ITSM.


Feb 28, 2018

18.02

Enhancements:

  • Out of the box flows for ITSM.
  • Tailor out-of-the-box flows.
  • Track service targets and status of cloud service providers.
  • Custom connectors and flows for other third-party service providers.


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