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Leveraging integration technologies to integrate BMC Helix ITSM and third-party applications

BMC Helix Multi-Cloud Brokeruses different integration technologies to help you integrate BMC Helix ITSM  with third-party applications. An integration technology provides configurable components that connect two applications and help to transfer real-time data between them. By using an integration technology, you can connect applications that are deployed in an on-premises, a cloud, or a hybrid environment.

An integration technology benefits your organization by providing fast and reliable data synchronization, enabling easy access to ticket data, enabling effective time management, and improving business processes.

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Getting started

Integrating BMC Helix ITSM with third-party applications by using BMC Helix iPaaS, powered by Jitterbit

Integrating BMC Helix ITSM with third-party applications by using BMC Helix iPaaS, powered by MuleSoft

Integration technology components

By using BMC Helix Multi-Cloud Broker, you can leverage the following integration technologies and their components for your integrations:

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Supported integration features

The following table lists the third-party applications that you can integrate with BMC Helix ITSM and the corresponding integration technologies:

BMC Helix iPaaS, powered by Jitterbit

BMC Helix iPaaS, powered by MuleSoft

To view the comparison between the supported integration technologies, see Features supported by integration technologies.

 

 

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