Guidelines for customizing work logs
Work logs track the changes that have happened for a record. The work log is composed of text fields that hold the information, attachment fields to support attachments, and a type field that represents the type of captured information.
On the Work Info window, you can customize the Work Info Type field to add new values. New values that you add must be odd numbers so that they do not conflict with future values that BMC might add.
Do not remove out-of-the-box Work Info Type values because their removal might cause upgrade problems.
Incident Work Info window
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