Troubleshooting bulk assignment issue in the Shared Ticket Console

Issue symptom

Scope

Resolution

In the Shared Ticket Console, the Assignee Name column is not updated.

In the Shared Ticket Console, you assign multiple tickets by selecting the Auto-assign to the best fit group option.

Refresh the console.

I am unable to find the CIs to relate to ticket.

Multiple users face this issue.

  • Verify that you have entered the correct CI names.
  • Verify that the CI record exists.
  • Verify that you have the permissions to access CIs.

 

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