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Enabling and customizing Shared Ticket Console

As an administrator, you can customize BMC Helix Innovation Studio based Shared Ticket Console to add new columns to the grid, make the columns sortable and filterable, hide the Show Ticket Statistics link, and so on. You can also add custom fields and custom ticket types to the ticket console.

Related topics

Managing-your-work-by-using-Ticket-Console

Reconciling-customized-views-after-the-upgrade

Refer to the links in the following table to configure and customize Shared Ticket Console:

Actions

Reference

  • Enabling BMC Helix Innovation Studio based Shared Ticket Console
  • Switching to classic Smart IT console
  • Adding a new field to Shared Ticket Console
  • Mapping a custom selection option to the source selection field option
  • Customizing a view by copying a default view
  • Adding a column to the ticket console record grid
  • Customizing view presets
  • Adding a new ticket type to Shared Ticket Console
  • Updating the maximum number of tickets in bulk
  • Obtaining the GUID of the custom column
  • Uploading localization strings for the custom column
  • Specifying the columns for applying the Keywords filter
  • Defining implicit or explicit usage of the percent (%) wildcard in the Keywords filter

 

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BMC Helix ITSM 25.3