Task 4: Enabling the IT portal

The IT content pack includes an IT Central page, which gives a modern, consumer-like experience for your end users. By default, this page is in the Draft state. As a BMC Helix Digital Workplace administrator, you must publish and enable this page for your end users. 

Optionally, you can rebrand the IT Central page and then publish it for your end users. 

The following image shows the process to set up the content pack:

IT pack_setting up process_step 4.png

Related topics

Leveraging-the-out-of-the-box-IT-services

Out-of-the-box-IT-services



(Optional) To change the branding of the IT Central page

As a BMC Helix Digital Workplace administrator, you can customize the branding in the IT Central by using the Studio capability.

  1. As an administrator, log in to BMC Helix Digital Workplace. 
  2. In the URL, type admin after /dwp/.
  3. Select Configuration > Studio. 
  4. Select IT Central and click Actions. 
  5. Create a copy of the page, by selecting Actions > Duplicate, as shown in the following image:
    IT pack_duplicate IT portal.png

  6. Modify this duplicate page as required.
    To learn how to add page components, apply company colors for rebranding, and so on, see Creating workplaces for your lines of business. 


To publish the IT Central page

  1. As an administrator, log in to BMC Helix Digital Workplace. 
  2. In the URL, type admin after /dwp/.
  3. Click Configuration.
  4. In the left-hand navigation menu, click Application Features.
  5. Enable the IT Central page to be displayed in the top menu by selecting the check box for Studio (expose pages to end users).
  6. In the left-hand navigation menu, click Studio.
  7. On the Customize your workplaces page, click Actions for the IT Central page, and select Publish.
  8. On the Configuration page, click Navigation Manager.
  9. Add the IT Central to the top-level navigation by selecting the IT Central check box. 

    The following image shows how IT Central is enabled and marked as the Home page for end users:

    IT pack_enable portal.png

  10. (Optional) Change the sequence of the top menu items.
  11. Click Save.

The following image shows how end users can view the services from the IT portal:

IT portal.png

End users can now submit requests for these services from the IT Central.

Important

End users can submit rich text comments to the service requests. However, the comment is not displayed in rich text format in BMC Helix ITSM because this feature is controlled availability. It will be rolled out to all customers soon. 


Where to go from here

You verify the services, workflows, and the fulfilments for the Apex Global company. When the services are ready for production environment, the administrator modifies them for your company data and business requirements, and then export and import the contents in the production environment. To learn more, see Task-5-Exporting-and-importing-the-contents-in-production-environment. 

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*