Release notes and notices

Enhancements to BMC Helix ITSM: Service Desk are:

• Response streaming when collaborating on Microsoft Teams chat to resolve an incident.
• Get participant recommendations for the incident from which you start the Microsoft Teams chat as well as for other incidents.

Enhancements to BMC Helix ITSM 25.2.00 are:

• Leverage BMC HelixGPT for a chat-based experience to search for incidents and change requests.
• Leverage BMC HelixGPT to get incident-related information in Microsoft Teams.
• View record summaries in global search results.
• Leverage the generative AI capabilities of BMC HelixGPT to generate incident resolution notes.
• Manage contracts from a single, intuitive Contract console.
• Progressive Web Application (PWA) screens for contract management.
• Filter configuration items in Asset Console in fewer steps based on keywords.
• Automatically assign attribute values to assets to eliminate efforts.
• Download Proactive management clusters with job configuration for offline analysis.
• Assign outages from the PWA screens.

Enhancements to BMC Helix Innovation Suite 25.2.00 are:

• Prepare custom-coded application bundles for upgrade
• Unified licensing model for BMC Helix Innovation Suite and Service Management applications
• Customize the disclaimer message for the HelixGPT chat component
• Sync data from BMC Helix SaaS to an external destination
• Creation of BIRT reports disabled

• Import specific knowledge articles to BMC Helix Knowledge Management by ComAround

Enhancements to BMC Helix CMDB 25.2.00 are:

• Improvements to reconciliation jobs with Merge activity
• Update the Product Catalog with end-of-life attributes by using a normalization job
• Improvements to reconciliation jobs with Merge activity