Configuring product and operational catalogs
You can add products to the product catalog, information such as operational services to the operational catalog, and other information to the generic catalog for use in various BMC Helix ITSM forms. Products can be any items used by an organization and are usually IT-related. Products are typically used to classify a configuration item, an incident, a problem, or a change request. The operational catalog can be used to contain a list of all the operational services that a typical help desk provides, and can also contain items that represent symptoms of incidents and problems. Generic categories for miscellaneous information, such as reasons, can be used in the generic catalog.
Access point for the Product and Operational Catalog custom configuration
The custom configuration for products and operational catalogs is accessed from the Foundation > Products / Operational Catalogs expandable command list on the Custom Configuration tab of the Application Administration Console.
The following figure shows the access point:
The following topics describe in detail the product, operational, and generic categorization:
Action | Reference |
|---|---|
Configure product catalog to create and maintain a database of products for a given company. | |
Configure operational categorization for operational services that a help desk provides, such as adding hardware and resetting passwords. | |
Configure a generic catalog for categories that vary based on the selection of either product or operational categorization. |