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Loading knowledge article images from dataload spreadsheets

Knowledge articles have rich text fields that can display images. To load knowledge article images to the AR System, you must attach the image files to your dataload job.

Related topic

Configuring-Data-Management

The knowledge article templates have the following types of attachments:

  • RKMTemplateAttachmnt#_#—These attachment types are mainly for the image attached to the rich text fields.
  • Attachment#—All the other files that are manually attached to the article.

When you have attachment fields with data in your dataload spreadsheets, you must load an attachment .zip file with your spreadsheets. For more information, see Downloading-and-creating-data-load-spreadsheets.


For AR System to retrieve the location of the image, you must update the rich text field in your spreadsheet by referring to the following example:

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Example

If you are updating the Error rich text file for a How To article, and the text in the original spreadsheet field is:

Sample text before the image.
<IMAGE>
Sample text after the image.

Attach the image in one of the template attachment pools mentioned in the spreadsheet help and replace the rich text field text with the following values:
Sample text before the image.
##IMG## RKMTemplateAttachmnt1_1##
Sample text before the image.

If the image file is mentioned in RKMTemplateAttachmnt1_1 then the corresponding string should be ##IMG## RKMTemplateAttachmnt1_1## and similarly RKMTemplateAttachmnt1_2 should have a corresponding string that is ##IMG## RKMTemplateAttachmnt1_2##.

 

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