Best practices for BMC Helix ITSM

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• Asset Inventory permissions
• Financial permissions
• Foundation module permission groups
• Planning which data to load from spreadsheets
• Release Management user roles and permissions
• Requester console permissions
• Return on Investment permissions
• Task Management permissions

• Managing and tracking work assignments

• Configuring templates
• Configuring the BMC Helix ITSM Notification Engine threads count
• Configuring the Distributed Server Option service for a hub and spoke system
• Making bulk updates to people records
• Registering the BMC Helix ITSM web service

• Access control for ticket data
• Best practice for normalizing and reconciling ITSM data loaded through Data Management
• Configuring an Atrium Integrator job for a Load step
• Configuring Data Management
• Configuring templates
• Configuring the load file path for the AR System attachments and spreadsheets repository
• Configuring the Twitter integration
• Downloading and creating data load spreadsheets
• Generating training data for the cognitive service
• Planning which data to load from spreadsheets

• Customization designs
• Customizing BMC Helix ITSM applications by using overlays
• Integrating third-party applications with BMC Helix ITSM by using the simplified REST API
• Server and client performance
• User interface change guidelines
• Workflow change guidelines

• Troubleshooting dataload issues
• Troubleshooting the hub and spoke capability